A304MC Pass it on – Mentoring 3
Today in our mentoring lecture we had a quick recap on what went on last week with a summary of good and bad communication skills:
Good; Listening, being clear and confident, having eye contact, being engaged, getting a response from others, and finally ask others questions to make sure they are engaged and soaking up the knowledge.
Bad; Disorganised, disruptions within the teaching, if your using to repeat yourself, if your mentees show a lack of knowledge, stuttering which could show a lack of confidence and nervousness, omming and ahhing, and last but not least if you go off task then do will your mentees.
We then went on to watch a video that gave us 10 key points on How to communicate effectively which were:
1. Listen first then speak.
2. Breathe (be calm).
3. Say I (own the communication).
4. Avoid judgement, blame or denial of responsibility.
5. Separate facts from opinions (not opinions but observations).
6. Be aware of emotions.
7. Be aware of needs and values.
8. Ask for what you want (specifically).
9. Body language (be engaging, don’t fold your arms).
10. Taking account of cultural and individual differences.
The next part of the lesson was to instruct each other to draw certain pictures we had drawn out of geometrical shapes only describing what the shapes are and where they go, with no eye contact with anyone else.
We all learnt something valuable about how to communicate with others and how to describe and explain what you want.
- Talk loudly.
- Be accurate.
- Do repeat instructions if necessary.
- The mentees need to listen more and you therefore need to be more engaging.
- Be more involved with learners.
- Have eye contact.
- Check understanding of learners.
- Ask questions to ensure everything is sinking in.
- Ask mentees to demonstrate.
We also learnt about feedback and how even if it is bad feedback we are able to make it into a positive way in order to be more constructive, if it is bad feedback you can be positive about it and if it is good feedback you make it constructive and explain how they can build upon it.
Part of the group sat at the front with their pictures and we had to comment upon them depending on what type of feedback slip we had, which were; negative, positive, peace maker, and go off topic.
This is what we learnt from this:
– Suggest improvements.
– Remember negative comments stick more in the brain than positive comments.
– Be specific about how they could improve.
– Stay on topic.
– Be relevant.
– Be concise.
– Be open to questions.
– Check that people have understood.